Refund Policy

We refund any purchase within 30 days. You do not need to give a reason. Write to support@enigine.app. We return the full amount to the payment method you used.

How to ask for a refund

Send one email to support@enigine.app from the address on your account. Write the word refund. We start the refund on the same business day.

How to cancel a subscription

Write to support@enigine.app and we cancel the subscription for you. After you cancel, the plan stays active until the end of the period you paid for. Your workspace then returns to the Free plan.

When the money arrives

Paddle sends the refund to the payment method you used. Card refunds arrive in 3 to 10 business days. The exact day depends on your bank.

Who handles the payment

Paddle.com is the Merchant of Record for all our orders. Paddle handles returns and answers questions about payments. You can write to us first; we pass the request to Paddle.

The Free plan

The Free plan needs no payment and no card, so it needs no refund.

Questions about a payment · support@enigine.app